Delivery Information

NeedlePro uses Australia Post, and/or other reputable courier companies to deliver physical goods.

NeedlePro only distributes Australia wide.

Delivery times are based and set on reasonable expectations by AusPost and/or the associated courier company.

Same day dispatch if orders are placed before 12:30pm AEST (Monday to Friday). Deliveries are processed promptly upon receipt of full payment. We strive to process and ship most orders on the same day if orders are received before 12:30pm.

Estimated Delivery Times:

Victoria
– Regular shipping between 1-2 days (Slower times may apply due to COVID adjustment)
– Express shipping 1 day (Slower times may apply due to COVID adjustment)

NSW
– Regular shipping between 1-3 days, Outer Suburbs 2-4 days (Slower times may apply due to COVID adjustment)
– Express shipping 1 day (Slower times may apply due to COVID adjustment)

QLD
– Regular shipping 3-5 days (Slower times may apply due to COVID adjustment)
– Express shipping 1 day (Slower times may apply due to COVID adjustment)

SA
– Regular shipping for metropolitan 1-2 days, outer suburbs 2-4 days (Slower times may apply due to COVID adjustment)
– Express shipping 1 day (Slower times may apply due to COVID adjustment)

WA
– Regular shipping 4-7 days (some locations between 6-9 days) – (Slower times may apply due to COVID adjustment)
– Express shipping 1-3 days (Slower times may apply due to COVID adjustment)

Customer Pick-Up available in Victoria on Fridays from 12pm to 6pm. Your package will be available behind reception if you can’t make it on Friday. You can pick up any other day (except Tuesday) during trading hours.

PLEASE NOTE: These times are an estimation only. Excludes weekends/public holidays.
Although rare, Express shipping can sometimes take 2 days.

Regular Shipping Costs:
For orders between $0 – $99 = $9.50
For orders between $100 – $499 = $12.50
For orders $500 (excl. GST) and above = FREE via Regular Shipping

Express Shipping Costs:
For orders between $0 – $99 = $16.50
For orders between $100 – $299 = $19.50
For orders between $299 – $500 = $24.50

(Please note: if your full order does not fit in our 5kg satchel/box, we will send you a mix of your ordered products via express in the satchel/box and the balance of your order via regular delivery. 

Victoria State:
For Regular Shipping between $0 – $499 = $9.50
Express Shipping $0 – $99 = $13.00
Express Shipping $100 – $500 = $18.00
Pick available by appointment only (orders must be placed at latest by 3pm Thursday for pick up on Friday).

(Please note: if your full order does not fit in our 5kg satchel/box, we will send you a mix of your ordered products via express in the satchel/box and the balance of your order via regular delivery. 

For All Orders Above $500 & more
– Free Shipping (via Regular Shipping not Express)

Upon checkout you will get an option to pay Regular or Express Shipping

We can send to PO BOX via AusPost.

NeedlePro is not responsible for goods that are damaged in transit or not received. Damaged or lost goods should be resolved with Fastway Couriers or the courier company directly. However NeedlePro will always endeavour to offer assistance to our customers to help resolve such matters to the best of our ability.

RETURNS – We stand behind our products and are completely confident that you will enjoy using them as much as we do. We do offer a 100% Money Back Guarantee. So if you’re not completely happy with the products, just send them back within 14 days and we will offer you a full refund (delivery fee for return will be at customers expense. The products must be returned in a cardboard box and not satchels so to prevent damaged boxes upon return).

Replacement of damaged or lost items are made at the discretion of NeedlePro Australia.

If there is anything else we can help you with to provide a better shopping experience for you, please call us on 1300 633 353 or email info@needlepro.com.au and let us know and we will do our best to take care of it for you.

Regards,
NeedlePro Australia.