Delivery Information

NeedlePro uses Australia Post, and/or other reputable courier companies to deliver physical goods.

NeedlePro only distributes Australia wide.

Delivery times are based and set on reasonable expectations by AusPost and/or the associated courier company.

Same day dispatch if orders are placed before 12:30pm AEST (Monday to Friday). Deliveries are processed promptly upon receipt of full payment. We strive to process and ship most orders on the same day if orders are received before 12:30pm.

Estimated Delivery Times:

Victoria
– Regular shipping between 1-2 days (Slower times may apply due to post pandemic adjustment)
– Outside metropolitan between 2-4 days
– Express shipping 1-2 day (Slower times may apply due to post pandemic adjustment)

NSW
– Regular shipping between 1-3 days, Outer Suburbs 2-4 days (Slower times may apply due to post pandemic adjustment)
– Outside metropolitan between 3-6 days
– Express shipping 1-2 day (Slower times may apply due to post pandemic adjustment)

QLD
– Regular shipping 3-5 days (Slower times may apply due to post pandemic adjustment)
– Outside metropolitan between 3-6 days
– Express shipping 1 day (Slower times may apply due to post pandemic adjustment)

SA
– Regular shipping for metropolitan 2-3 days – (Slower times may apply due to post pandemic adjustment)
– Outside metropolitan between 2-5 days 
– Express shipping 1 day (Slower times may apply due to post pandemic adjustment)

WA
– Regular shipping 4-7 days (some locations between 6-9 days) – (Slower times may apply due to post pandemic adjustment)
– Express shipping 1-3 days (Slower times may apply due to post pandemic adjustment)

CUSTOMER PICK-UP:
Available in Victoria on Wednesdays ONLY from 11am to 6pm. Your package will be available behind reception. If you can’t make it on Wednesday, you can pick up any other day (except Tuesday) during trading hours. Please call reception on (03) 98027000 before coming in to confirm open hours.

PLEASE NOTE: These times are an estimation only. Excludes weekends/public holidays.

Although rare, Express shipping can sometimes take upto 3 days. Express shipping is no longer guaranteed overnight by AusPost.

Regular Shipping Costs:

For orders between $0 – $99 = $11.00
For orders between $100 – $499 = $13.95
For orders $500 (excl. GST) and above = FREE via Regular Shipping

Express Shipping Costs:

For orders between $0 – $99 = $16.50
For orders between $100 – $299 = $19.50
For orders between $299 – $500 = $24.50

(Please note: if your full order does not fit in our 5kg satchel/box, we will send you a mix of your ordered products via express in the satchel/box and the balance of your order via regular delivery. 

Victoria State:
For Regular Shipping between $0 – $499 = $10.50
Express Shipping $0 – $99 = $15.95
Express Shipping $100 – $500 = $19.50
Pick available by appointment only (orders must be placed at latest by 3pm Tuesday for pick up on Wednesday).

(Please note: if your full order does not fit in our 5kg satchel/box, we will send you a mix of your ordered products via express in the satchel/box and the balance of your order via regular delivery. 

For All Orders Above $500 & more
– Free Shipping (via Regular Shipping not Express)

Upon checkout you will get an option to pay Regular or Express Shipping

We can send to PO BOX via AusPost.

NeedlePro is not responsible for goods that are damaged in transit or not received. Damaged or lost goods should be resolved with AusPost or the courier company directly. However NeedlePro will always endeavour to offer assistance to our customers to help resolve such matters to the best of our ability.

RETURNS – We stand behind our products and are completely confident that you will enjoy using them as much as we do. We do offer a 100% Money Back Guarantee. So if you’re not completely happy with the products, just send them back within 7 days and we will offer you a full refund (delivery fee for return will be at customers expense. The products must be returned in a cardboard box and not satchels so to prevent damaged boxes upon return).

Replacement of damaged or lost items are made at the discretion of NeedlePro Australia.

For returns due to change of mind or incorrectly ordered products, the return shipping fee as well as the shipping fee for the correct products will be at the customers expense. 

If there is anything else we can help you with to provide a better shopping experience for you, please call us on 1300 633 353 or email info@needlepro.com.au and let us know and we will do our best to take care of it for you.

Regards,
NeedlePro Australia.